Getting started
How do I start a store?
Sign up with your email or Google, name your store and pick a plan. You get a 3-day free trial, then ₹49 for your first month. Nothing is charged during the trial.
Do I need to know coding?
No. Pick one of the free themes and change text, photos and colours in the visual editor.
When does my store go live?
A new store starts behind a password, so nobody sees it half-built. When you're ready, open Settings ▸ Store access in your admin and switch password protection off.
Can I use my own domain?
Yes. Your store gets a free oyklane.com address straight away, and you can connect your own domain from the admin. SSL is included.
Payments and fees
Which payment gateways can I use?
Razorpay, Cashfree, PayU, Stripe and PayPal, plus cash on delivery. You connect your own gateway account, so shoppers' payments go straight to you.
Does Oyklane take a cut of my payments?
No. Your plan has a small fee per paid order, billed with your plan — never taken from your payments. See Pricing.
What does One-Click Checkout cost?
It's an optional app, free to install. It adds 0.3% to the fee on orders paid through it.
Are prices with GST?
Plan prices are before 18% GST, and every bill comes with a GST invoice.
Orders, shipping and messages
How do I ship orders?
Oyklane Shipping is built in: compare couriers and prices for each pincode, book in one click and print labels. You can also add any courier and tracking number yourself, and the shopper gets a tracking link. One-click Delhivery and Shiprocket connections are coming soon.
Can I send WhatsApp messages to customers?
Yes — order updates and messages from Oyklane's WhatsApp number at ₹0.50 per message (+ GST), or connect your own WhatsApp Business number with no Oyklane fee (Meta's charges apply).
Do shoppers get reminded about carts they left?
Yes, on every plan. A shopper who reached checkout and left gets one reminder email with a link that restores their cart.
Help and your account
How do I get help?
Ask the Help assistant inside your admin, message us on WhatsApp +91 89554 87847, email support@oyklane.com, or book a free 15-minute setup call.
Can I change my plan later?
Anytime. Upgrades apply straight away; downgrades at the end of the period you've paid for.
How do I delete my data?
See Data deletion for your seller account, connected Google or Facebook accounts, and shopper details.